Ace & Ivy Privacy Policy

Privacy

Introduction

This Privacy Policy (the “Policy”) applies to the website (the “Site”) of Ace-Ivy.com (“Ace-Ivy”or “the Company”) and describes the policies and practices regarding collection and use of your personal data (“Personal Data”), and sets forth your privacy rights when you visit the Site or use Ace-Ivy’s Site Manager Mobile Application (“the App”) (collectively, “the Services).

This Policy applies to you when:

You visit the Site; or
You provide the Company with your information, offline, for the provision of Services;
You provide the Company with your details via the contact form on the Site or through social media platforms; and
When you sign up for a newsletter or subscribe for updates from the Company.

It does not apply to information collected by:

Any application or content (including advertising) that may link to or be accessible from or through the Site; or
Through any other means, including on any other website operated by the Company or by any third party (including our affiliates and subsidiaries).

By accessing or using the Site, you acknowledge that you have read and understand the privacy practices and uses or disclosures of information about you that are described herein, and you consent to us collecting, holding, using and disclosing your personal information in accordance with this policy. If you do not agree with our policies and practices as discussed in this Policy, your choice is to not use our Site.

We do update this Policy from time to time so please review this Policy regularly. If we materially alter our Policy, we will notify you of such changes by posting a notice on the App home page. Your continued use of the Site will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the Site.

WE COLLECT THE FOLLOWING TYPES OF INFORMATION

“Personal Information” is information about an identifiable individual, other than any information that is excluded from the definition of “personal information” under applicable privacy laws.
“Aggregate Information” is information that does not contain Personal Information or from which Personal Information has been removed. An example of Aggregate Information is information about use of the Site, such as pages visited on the Site.
E-mail Site and services. If you provide us with your e-mail address and opt in to any email notification features that the Company may now have or may develop in the future, you may receive email from time to time from the Company. Each email you receive from the Company will contain an “unsubscribe” link at the bottom of the email message which will provide you the opportunity to opt out of receiving future communications from the Company by clicking on the “unsubscribe” link and following the unsubscribe instructions.
Information Request Forms. The Site contains various request forms that allow you to request information, products and services and to submit resumes to the Company. For instance, we may collect information such as your preferences regarding location, size and price of a new home. When we collect such information, we may share it with third parties as is necessary to respond to your request.
From time to time, we may collect information through online surveys, questionnaires or information requests on the Site. These surveys may request demographic information(such as age range, gender, areas of interest) and customer feedback. Participation in such surveys, questionnaires or information requests is voluntary and with each request you will have the choice of whether or not to disclose information. We may use such survey information to analyze the Site and to improve users’ overall experience on the Site.
Administrative Purposes. We may collect and use information that identifies you personally when you submit comments, questions or suggestions through the Site. For example, if you submit questions to info@ace-ivy.com or submit information requests we will use the information you provide to respond to you. We also may collect and use your information to contact you when necessary for other administrative purposes. If you do submit comments, questions or suggestions through the Site, please do not include confidential personal or financial information in such requests. Such e-mail will be maintained in accordance with our corporate e-mail and document retention policies.
If you submit your resume to us or complete a form related to a job opening on the Site, we may use the information to contact you, in our sole discretion, or we may store it in our files in a manner consistent with the way we store other information related to job applications.

USE OF YOUR INFORMATION – WE MAY USE YOUR INFORMATION, INCLUDINGPERSONAL INFORMATION FOR THE FOLLOWING PURPOSES

Providing and Improving Our Site. To provide and maintain our Site and services; to improve our Site and services; to develop new features, products, or services; to authenticate users; to process payments; to fulfill user orders and requests; to perform technical operations, such as updating software; to monitor and protect the security of our Site and services; and for other service- and support-related purposes.
Marketing and Communications. To communicate with you (including by email) about your account and use of our Site and services, including to send you product or service updates; to respond to your inquiries; to provide you with news and newsletters, special offers, promotions, and other information we think may interest you; and for other informational, marketing, or promotional purposes. Please see the “Opt-Out” section below for more information about communications from us.
Research and Analytics. To analyze how users interact with our Site and services; to monitor and analyze usage and activity trends; and for other research, analytical, and statistical purposes.
Protecting Rights and Interests. To protect the safety, rights, property, or security of theCompany, the Site and services, any third party, or the general public; to detect, prevent or otherwise address fraud, security, or technical issues; to prevent or stop activity that the Company, in its sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Privacy Policy and our Terms of Service.
Legal Compliance. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.

DISCLOSURE OF YOUR PERSONAL AND AGGREGATE INFORMATION

The Company will use and disclose your personal information (i) as consented to by you, (ii) for the purposes set out in this Policy or in any additional disclosures or policies of which you are provided with notice before or at the time of collection of the information, and (iii) as otherwise permitted by applicable laws.

Consultants. From time to time the Company engages consultants that may need access to the information we collect to perform their services for us, such as administering our mailing lists. We require that our consultants keep Personal Information confidential and use it only in accordance with the service agreement between the Company s and such consultant.
Affiliates. We may disclose your information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Policy.
Service Providers. We may disclose your information to our vendors, service providers, agents, or others who perform functions on our behalf. For example, we may disclose your information to third-party service providers to process payments on our behalf.
Business Transfers. We may disclose your information to another entity in connection with, including during negotiations of, an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer.
Protecting Rights and Interests. We may disclose your information to protect the safety, rights, property, or security of the Company, the Site, any third party, or the general public; to detect, prevent or otherwise address fraud, security, or technical issues; to prevent or stop activity which the Company, in its sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Privacy Policy and our Terms of Service.
Legal Compliance. We may disclose your information to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; in response to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a government official.
Aggregate and De-Identified Information. We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, or other purposes.

COOKIES AND OTHER TRACKING MECHANISMS

We and our service providers use cookies and similar technologies (e.g., HTML5 local storage, clear GIFs) to track information about your use of our Site. We or our service providers may combine this information with other information, including personal information, we collect about you.

Cookies. We or our service providers may use cookies to track visitor activity on ourSite. A cookie is a text file that a website transfers to your computer’s hard drive for record-keeping purposes. We or our service providers may use cookies to track user activities on our Site, such as the pages visited and time spent on our Site. Most browsers allow users to refuse cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies may not be able to browse certain areas of the Site.
Clear GIFs, pixel tags, and other technologies. Clear GIFs are tiny, invisible graphics with a unique identifier, similar in function to cookies. Clear GIFs and pixel tags are used to track website and email activity, functioning similarly to cookies but without being stored on a user’s hard drive. They help us monitor user behavior and help us and our third-party service providers to identify email open and forward rates, analyze site usage, and manage content.

THIRD-PARTY ANALYTICS AND TRACKING

We may use third-party analytics companies, including without limitation Google Analytics, as well as advertising networks to track and analyze your use of our Site. We or our service providers use these tools to help us understand use of, and to improve, our Site, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, including how you can view and edit your preferences regarding Google Ads, please see the Google Privacy Policy.

SECURITY

We have taken steps to help protect the personal information we collect. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

OUTSIDE LINKS

While on the Company’s Site, you may be referred to web sites other than the Company’s Site.A link from the Company’s Site to such a third-party website does not imply endorsement of that website nor any ability to control that website’s privacy practices. Be aware that third-party websites may collect data and personal information and operate according to their own privacy practices. Therefore, you should carefully review the privacy policies of third-party websites before submitting any Personal Information to them.

OPTING OUT, REMOVAL OF PERSONAL INFORMATION AND CONTACTING US

You may opt out of receiving marketing communications from us. To opt out of receiving marketing information or to unsubscribe from any specific e-mail service, e-mail a request to info@ace-ivy.com. If you have questions or concerns about this Policy, or the accuracy of anyPersonal Information we hold about you, please contact us at info@ace-ivy.com. You may request removal of your Personal Information from our system(s) by contacting info@ace-ivy.com. We will comply with your request except to the extent we are required or permitted to maintain your information in accordance with applicable laws or regulations. If at any time you feel that the Company has not adhered to this policy, e-mail us at info@ace-ivy.com. We will do our best to respond promptly to your concerns.

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